Communication is Key
The key to keeping customers happy and informed is communication. SERVPRO of Bellingham works with many business professionals dealing water damages, fires, mold and sewer issues throughout the year. We have found great success asking what people what form of communication points of contact prefer to use while also utilizing many forms of communication when necessary.
Email and texting are popular options and very good for getting information that needs to be exact and is unwavering in tone, but can sometimes be misconstrued depending on how the intended party reads it and the style with which the author writes.
Phone calls are great if everyone has time and is ready to devote effort when ready, but we all know that time is money and very precious.
We have found that a combination of communication forms works best especially with our commercial customers. We also know that a hand written card thanking them for their business and trust is truly the communication "cherry" on top.